Where are your Terms and Conditons?
Are meals provided?
Yes, we provide three meals a day, breakfast, lunch and tea for Holiday Club and a snack and tea for After School Club. We have a kitchen onsite and so meals are freshly prepared and nutritious. This also mean that, to the best of our ability, we can adjust the menu to fit the children’s dietary need. The meals are included in the price of your day.
What meals are provided?
We have a two-week rotation of the menu; please follow this link to download a PDF version of our menu.
What are the times for a full day?
A full day runs from 8:00am until 5:50pm, you are welcome to drop off and pick up at any time within this period.
What are the times for half days?
An AM session runs from 8:00am until 1:00pm and will include breakfast and lunch. A PM Sessions runs from 1:00pm until 5:50 and includes tea.
What time is lunch?
Lunch begins at 12:30 and finished at around 1:00pm.
What time is tea?
Tea starts at 4:45pm and ends at around 5:15pm.
Do you provide early starts and how much does it cost?
We do provide early start from 7:30, which need to be pre-booked and cost an additional £5.00.
Please email email@example.com to check availability and make an early starts booking.
How much is a full day?
A full day is £35, however, if you book with in our early bird promotion a full day is £31. The closing date of the promotion is always displayed whilst the booking is open. Trips are not included in this price but will be an additional cost that is advertised when you book.
How much is a half day?
A half day costs £22.00, but if you book within the early bird promotion, it will cost £20.00. The closing date of the promotion is always displayed whilst the booking is open. Trips are not included in this price but will be an additional cost that is advertised when you book.
How much is After School Club?
After school club is £14.00 per session this includes a snack, dinner, and the opportunity to participate in a choice of clubs that run every evening.
Is water provided throughout the day?
Yes, there are several stations where children can help themselves to water. Water or milk is provided at snack and there is always fresh water with their meals. Children are also more than welcome to bring their own labelled water bottle.
Are you open year round?
We are open all year round excluding all public bank holidays. After school club runs throughout term time and holiday club through all of the school holidays – to see the dates for up and coming holidays please go to our calendar of events.
What do I need to bring for trips?
We provide packed lunches for full day trips and water and snacks for all of the trips. For Forest school we ask children to have a change of clothes, wellie boots and waterproofs. If we need to specify anything, we will make to ensure parents and/or carers before the trip.
What are the timings of trips?
Full day trips usually run from 10:00 am until 4:30pm. Morning trips 10:00am until 12:00pm and afternoon trips 2:00pm until 4:00pm. We try our best to stick to these timings but they can sometimes vary from trip to trip, if there are any major changes parents and/or carer will be informed.
What do I need to bring to holiday club?
We ask that, weather depending, parents bring children in appropriate clothes that the children are comfortable wearing. A named coat if appropriate and on the sunnier days a clearly labelled sun cream bottle and sun hat.
Can I swap or refund my booking?
All Out of School Club bookings, are non-transferable or refundable once you have submitted your booking and have received the e-mail that states ‘Your Bristol Holiday Club order has been received’. Extenuating circumstances will be taken under advisement, and will then be down to the discretion of the Out of School Manager of what action will be taken.
Can I book my child in on the day I wish for them to attend?
We can always offer space onsite in holiday club. There may not be room on the trip but we offer a range of activities on site, which are exciting and stimulating for children of all ages. You would then receive an invoice at a later date for any sessions that are not pre-booked.
My child is on the waiting list for a trip – what does this mean?
The trips that we provide are usually very popular meaning that quite often we have to open up a waiting list. If a space become available on the trip, firstly, we will ring the person who has made the booking to confirm whether they would still like their child to go on the trip. Once we have spoken to them we will ask the child if they would like to go, if both parties agree the child will go on the trip and the parent/carer will be invoiced at a later date. If your child does not get to go on the trip, we always offer many different activities for the children on site,